DIJA STORE & CO
How can we help?
Clear answers for a smooth shopping experience, from your first click to delivery.
Before confirming
Orders & payment
How do I place an order?
Select your product options, add the item to your cart and proceed to checkout. Review your email address, delivery address and order details carefully before completing payment. A confirmation email is sent once your order is successfully registered.
Which payment methods are accepted?
The payment methods available for your country are displayed securely at checkout. When Shop Pay is available, it lets you complete your purchase quickly and securely using your saved payment and delivery details.
Can I change or cancel my order?
Contact us as soon as possible with your order number and the requested change. We will do our best to help, but a change or cancellation can no longer be guaranteed once preparation or shipment has started.
From us to you
Shipping & tracking
Where do you deliver?
DIJA Store offers tracked shipping throughout Canada and internationally. The available delivery options for your address are shown at checkout.
How much does shipping cost?
Shipping is $8.99 for eligible orders under $100 and free from $100 of purchases. The exact amount applicable to your destination is confirmed before payment.
What is the usual delivery time?
Orders generally arrive within 7 to 15 days, depending on the item and destination. Once your parcel has shipped, use the tracking information sent to you to follow its progress.
How can I track my order?
As soon as tracking becomes available, the information is sent to the email address used for the order. You can also use the “Order tracking” page in our help menu.
Choose with confidence
Products & sizing
How do I choose the right size?
Check the size guide, measurements and product options shown on each product page. Because sizing can vary by style, compare the listed measurements with a similar item you already own. If you are unsure, contact us before ordering.
Can the colour differ from the photos?
We make every effort to present products as accurately as possible. However, a slight colour variation may occur depending on lighting and your screen settings.
Will an out-of-stock item return?
Availability varies by product and option. When a restock alert is offered on the product page, enter your email address to be notified. You can also contact us with the product name and desired option.
How does the wishlist work?
Use the heart on a product page to save an item and find it later under “My wishlist”. Your selection is saved on the device and browser you are using.
We are here to help
Returns & assistance
Can I return an item?
Return eligibility depends on the condition of the item and the terms of our refund policy. Please review the policy and contact us before sending anything back so we can provide the correct instructions.
What should I do if an item arrives damaged or incorrect?
Contact us promptly with your order number, a clear description of the issue and photos of the item, packaging and shipping label. These details allow our team to review the situation and propose the appropriate solution.
My parcel seems late. What should I do?
First check the latest update using your tracking link. If there has been no progress or the delivery window has passed, contact us with your order number so our team can review the shipment.
How can I contact customer service?
Use our contact page and include your order number when your request concerns a purchase. A precise message helps us respond more effectively.
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