Frequently Asked Questions

 

Q: What types of payment do you accept?

 A: We accept all major credit cards: MasterCard, Visa, American Express, Discover, and PayPal.

Q: Do you have stores or only an online shop?

A: We do not yet have physical stores. We only sell online for the moment.

Q: Do you ship internationally?

A: Yes, we ship to almost every country in the world.

* International orders are subject to import taxes, duties, and customs fees, which are applied once your shipment reaches the destination country. We cannot predict what your specific fees will be. For more information on your country's customs policies, please contact your local customs office. All taxes, duties, and customs fees are the responsibility of the package recipient. Your local carrier may be able to provide you with information on the accepted method of payment for duties, taxes, and other fees levied upon delivery.

Q: Do we need to sign for the shipment?

A: You do not need to sign for the shipment.


Q: Where do you ship products from?

A: We ship from our warehouses in the USA, UK, Singapore, or China. We work directly with reliable suppliers worldwide, allowing us to pass our savings directly to our customers and provide them with exceptional products at very competitive prices.

We sample each item and even visit factories to ensure the best quality and sustainable practices.

Q: How long does it take for my product to ship?

A: It takes 2 to 3 business days for your product to ship.

Q: What is the Estimated Delivery Date (ETA)?

 A: Depending on your location, delivery can take between 5 and 15 business days. Rest assured, we will send you your tracking number as soon as the product is shipped.

Q: How can I return and replace my item?

A: We firmly believe in the quality of our products. That's why we offer a risk-free 30-day money-back guarantee (excluding return shipping costs).

If for any reason you are not satisfied with your product, simply send it back to us and we will refund or exchange your product (the decision is yours), up to 30 days, no questions asked.

Please contact us by email at info@dijatou.ca first and we will provide you with the appropriate return address.

⚠️ Please note that any return sent to us without prior contact with our customer service will not be accepted.


Q: Where is my order confirmation?

A: The order confirmation email is sent to your email within 24 hours of payment. Please try checking your spam or trash folder as it may also be there.


Q: What if I want to cancel my order?

A: Most items are processed within 6 to 8 hours. If you wish to cancel your order for any reason, please send us a message by going to the " Contact Us " page.

Q: What if I still need help?

A: That's what we're here for. Please send us a message by going to the " Contact Us " page.