Last updated: August 25, 2026
Every request is reviewed carefully and fairly. This policy explains our commercial return conditions without limiting any rights or legal warranties that apply to your purchase.
1. Before requesting a return
Before sending anything back, use the “Contact us” page in the footer and select “Return or refund”. Include your full name, the email address used for the order, your order number and as much detail as possible in the Comment field. Please do not return an item before receiving our instructions.
2. Eligibility period and conditions
For items eligible under our standard policy, a request may be submitted within 30 days of delivery, subject to the applicable conditions and exclusions.
Some items benefit from an unconditional return option during the first 7 days after delivery. For those items only, a request related to size or fit may be reviewed during that period. After those first 7 days, the item may still qualify under the general 30-day window for other eligible reasons, but a reason based only on size or fit is no longer eligible.
3. Item condition
When a return is eligible, the item must be unworn, unused, unwashed, in its original condition, with all tags, accessories and original packaging. Proof of purchase may be required.
4. Items that may be excluded
Certain items may be excluded from return, including opened or used beauty, personal-care or hygiene products, personalized or custom-made items, gift cards and items marked as final sale, subject to rights available under applicable law.
5. Damaged, incorrect or incomplete order
If an item arrives damaged, incorrect or incomplete, submit your request through “Contact us” with a detailed description. The form does not accept file uploads; our team may then ask you for very clear photos and/or video to verify the situation.
If verification confirms that the item received is different from the item ordered, you will not be required to return it. Depending on the situation, we may offer a refund or send the correct product.
6. Return shipping
When a physical return is required and accepted, return shipping costs are the customer’s responsibility, except when our error, a verified defect or applicable law requires a different arrangement.
7. Exchanges
Exchange requests are reviewed based on item eligibility, the reason for the request and availability. An incorrect size or fit is not, by itself, an eligible reason under the standard policy after the exceptional 7-day period that applies to certain items.
8. Refunds
After an accepted return is received and inspected, we will confirm whether the refund is approved. Approved refunds are issued to the original payment method, generally within 7 business days. Your bank or card issuer may require additional processing time.
9. Consumer rights
This policy does not limit any rights or legal warranties available under applicable consumer-protection laws.