Last updated: August 21, 2026
We ship within Canada and internationally. Available methods, final rates and the delivery estimate applicable to your address are displayed at checkout.
1. Order preparation
Once payment is confirmed, your order enters preparation. You will receive a shipping confirmation with tracking information when available. Orders containing several items may arrive in separate parcels.
2. Estimated delivery time
Most orders arrive within approximately 7 to 15 business days, depending on the product, destination, carrier and customs processing. This is an estimate, not a guaranteed date. The estimate shown at checkout or in your confirmation takes precedence when it is more specific.
3. Shipping fees
For eligible orders, standard shipping is CAD $8.99 for purchases under CAD $100 and is offered free of charge from CAD $100. Conditions, exclusions and the final amount are confirmed at checkout.
4. Tracking your parcel
Use the tracking link in your shipping confirmation to view the latest available update. A short delay may occur between label creation and the carrier's first scan. If tracking remains unchanged or the delivery estimate has passed, contact us with your order number.
5. Address accuracy
Please verify your name, address, unit number, postal code and telephone number before completing your purchase. Contact us immediately if you notice an error. We will try to intervene, but an address cannot always be changed once preparation or shipment has begun. Additional carrier costs caused by an incorrect or incomplete address may be charged to the customer where permitted.
6. International orders and customs
When customs duties, taxes or import fees apply, they are calculated and collected at checkout, based on the information and rules applicable at that time. The customer will normally have no additional customs duties, taxes or import fees to pay upon delivery. However, a customs authority may exceptionally require an additional amount following a regulatory change, a customs reassessment or information required by the authorities. In that event, DIJA Store & CO will contact the customer as soon as possible to explain the next steps. Customs processing may also extend the delivery time.
7. Delays, loss or damage
Weather, peak periods, customs controls and carrier disruptions may affect delivery. If a parcel appears lost or arrives damaged, contact info@dijatou.ca with the order number, tracking number and supporting photos when applicable. We will review the situation with the relevant partner. Your rights under applicable consumer law remain unaffected.